Abdoun Palm / Services & scope
Pre-opening · Asset management · Financial audit · LQA
Four mandates, each with a scope you can hold us to.
Every engagement begins with a written scope. Below is the full extent of what we cover — taken individually, or combined into a standing asset management programme.
Mandate 01
Pre-opening & development.
We act as owner’s consultant from the feasibility phase through to the asset’s opening, including identifying, sourcing and selecting the optimal hotel brand for long-term value.
Owner representation
- Feasibility & concept validation
- Brand identification & selection
- Operator search & negotiation
- Management agreement review
- Technical services agreement review
Planning & execution
- Pre-launch budget review
- Critical path & milestone tracking
- FF&E and OS&E procurement oversight
- Technical services & project management
- Property maintenance set-up
Commercial & people
- Commercial feasibility studies
- Market & competitive set definition
- Recruitment & key personnel review
- Training & HR mobilisation
- Opening marketing strategy
Mandate 02
Operational asset management.
Day-to-day stewardship of the asset on ownership’s behalf, holding the operator to budget, standard and contract across the full operating year.
Operational excellence
- Operations management oversight
- F&B concept development
- Activation of unutilised space
- Revenue management & yielding review
- Sales & marketing performance
Financial management
- Finance & business support
- Operating & CAPEX budgeting
- Revenue & expense benchmarking
- Competitive analysis against the comp set
- Monthly variance reporting to ownership
Asset & relationships
- Technical services & property maintenance
- Contracts & procurement review
- Operator–owner relationship management
- Key personnel recruitment review
- Brand standard compliance tracking
Mandate 03
Full financial audit.
We are specialists in hotel financial audit, and we take the complete finance function — not a sample of it. The scope runs from the purchase order through receiving, stores and cost control, into payables, income audit and revenue, and closes at month end.
Procure to pay
- Purchasing & requisition controls
- Supplier selection & tender discipline
- Receiving procedures & goods-in controls
- Stores, stock counts & shrinkage
- Cost control & recipe costing
- Accounts payable & three-way matching
- Supplier contracts & rebate verification
Revenue to cash
- Income audit & daily revenue report
- Rooms, F&B and other operating revenue
- Rate integrity & allowance/rebate review
- General cashiering & float controls
- Cash handling & transaction integrity
- Credit control, city ledger & collections
- Channel, OTA and commission reconciliation
Control & reporting
- Payroll, establishment & productivity
- General ledger & month-end close
- Balance sheet reconciliations
- USALI mapping & chart of accounts
- Segregation of duties & system access
- Forensic cost audit vs market benchmark
- Fraud risk indicators & exception testing
Mandate 04
LQA & quality assurance.
Independent inspection of the guest journey and the cash journey, measured against LQA (Leading Quality Assurance) standards rather than a checklist of our own — so results are comparable with the benchmark your brand already recognises.
LQA quality audit
- LQA-aligned standards assessment
- Reservations & pre-arrival journey
- Arrival, front desk & departure
- Accommodation & housekeeping standards
- Minimum four F&B outlets per cycle
- Grooming, behaviour & response times
Mystery shopper
- Unannounced visits as regular guests
- Standard orders across outlets
- Settlement in varying currencies
- Adherence to documented procedures
- Customer interaction assessment
- Photographic and transaction evidence
Cash integrity
- Spot checks on cash handling
- Transaction recording & posting accuracy
- Void, discount & comp analysis
- Float and banking verification
- Point-of-sale exception review
- Full written report within 48 hours
Where scope meets margin
Food and beverage is where cost control and guest experience are audited in the same visit.